Refund Policy
Clear guidelines for refunds and our commitment to fair business practices
Our Refund Commitment
At CleverMindDataFlow, we believe in transparent business relationships. While our financial analysis services are designed to deliver meaningful insights, we understand that circumstances change and expectations might not always align perfectly with outcomes.
This policy outlines when refunds are available and how we handle different situations. We've structured this to be fair to both our clients and our business, recognizing that quality analysis work involves significant time and expertise.
Eligible for Full Refund
- Service cancellation within 48 hours of initial agreement
- Technical issues preventing service delivery on our end
- Failure to deliver agreed-upon analysis components
- Substantial deviation from project scope without approval
- Data security breach affecting client information
Partial Refund Scenarios
- Project cancellation after work has commenced but before 50% completion
- Client-requested scope reduction during active project
- Mutual agreement to discontinue services mid-project
- Force majeure events preventing service completion
- Client inability to provide necessary data after project start
How to Request a Refund
We've streamlined our refund process to make it straightforward while ensuring we can address your concerns properly. Each step helps us understand the situation and process your request efficiently.
Contact Our Support Team
Email us at info@cleverminddataflow.com with "Refund Request" in the subject line. Include your project details, original agreement date, and reason for the refund request. We aim to respond within one business day.
Review and Documentation
Our team will review your request against this policy and may ask for additional information. We'll examine the project status, deliverables completed, and circumstances surrounding your request.
Decision and Processing
You'll receive our decision within 5 business days. If approved, we'll process the refund using your original payment method. Partial refunds are calculated based on work completed and resources utilized.
Refund Processing Timeframes
Processing times vary depending on your original payment method and financial institution policies. Here's what to expect:
Common Refund Scenarios
Every situation is different, but here are some examples of how we typically handle refund requests:
Early Cancellation
If you need to cancel within 48 hours of our agreement and before we've begun analysis work, you're eligible for a full refund. We understand that business priorities can shift quickly, and we want to be flexible during this initial period.
Mid-Project Changes
When project requirements change significantly during execution, we'll discuss options including partial refunds based on completed work. Our goal is finding a fair resolution that acknowledges the effort invested while accommodating your new needs.
Technical Difficulties
If technical issues on our side prevent proper service delivery, we'll offer a full refund or project restart at no additional cost. We take responsibility for our technical infrastructure and won't charge clients for our internal challenges.
Completed Projects
Once analysis is complete and deliverables are provided, refunds are generally not available. However, if there are significant quality concerns, we'll work with you on revisions or other solutions to address the issues.
Refund Methods
Refunds are processed using the same method as your original payment whenever possible. Here are the typical processing times for different payment methods:
Bank Transfer
Fastest option for domestic Japanese bank accounts
Credit Card
Depends on your card issuer's processing schedule
International Wire
Additional time needed for cross-border transfers
Important Considerations
- Refund requests must be submitted within 30 days of project completion or cancellation
- Work product and analysis results must be returned or deleted before refund processing
- Third-party service costs (data sources, specialized tools) are non-refundable
- Rush project fees are non-refundable once expedited work has begun
- Consultation time already utilized is deducted from any partial refund calculations
- Currency conversion fees may apply to international refunds and are the client's responsibility
Questions About Refunds?
Our support team is here to help clarify any aspects of our refund policy and assist with your specific situation.